Seguimiento y Gestión de Pedidos
What to do when you receive your order
If your order includes products with different delivery dates, by default it will be shipped in a single delivery, using the latest delivery date as the reference. If you prefer, you can request a partial delivery, splitting the order into two or ...
What to do when you receive your order
Check: That the products are correct and in good condition. That the packaging shows no visible damage. That the number of packages matches the delivery note.
Can I change the delivery date?
Contact our customer service team. We’ll do everything we can to help you.
When will I receive my order?
The estimated delivery date is shown on each product page and is confirmed at the final step of the checkout process. Once payment has been validated, you will receive an email with the approximate delivery date. If the product is in stock, delivery ...
Can there be any additional shipping charges?
Any additional costs arising from the use of lifting equipment, address changes, delivery absences, storage, or incorrect information provided by the customer will be charged to the customer. For orders that include assembly, it is essential that you ...
I haven’t received the order confirmation email
We recommend that you: Check your spam or junk folder. Wait a few minutes. Verify that the email address you provided is correct. If you still have not received it after these checks, please contact customer service
Why haven’t I received all the packages?
In some cases, the courier may make partial deliveries. If 3 business days have passed since the first delivery and you have not received the remaining packages, please open an issue from your account so we can assist you.
How to check the status of your order
You can check the status of your order via the online chat by providing the email address used for the purchase and your order number. You can also do it from your account: Log in. Go to “My account”. Access “My orders”. Select the order you want to ...
How can I cancel my order?
You can cancel your order as long as it has not yet been shipped or, in the case of customised products, as long as production has not started. Steps to cancel an order: Log in to your customer account or create one if you do not have one yet. Go to ...