What to do when you receive your order

What to do when you receive your order

Check:

  1. That the products are correct and in good condition.
  2. That the packaging shows no visible damage.
  3. That the number of packages matches the delivery note.

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    • When will I receive my order?

      More than 90% of our products are kept in stock. If the product is available, you will receive it within 48 hours. You will find the estimated delivery date on each product page as well as during the final step of the checkout process. If your cart ...

    • When will I receive my order?

      The estimated delivery date is shown on each product page and is confirmed at the final step of the checkout process. Once payment has been validated, you will receive an email with the approximate delivery date. If the product is in stock, delivery ...

    • Can I make changes to my order or cancel it before I receive it?

      Once an order has been confirmed, it cannot be modified, which means that items cannot be added or replaced. However, you may cancel products or quantities depending on the status of your order: If your order has not yet been shipped: you can cancel ...

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      If your order includes products with different delivery dates, by default it will be shipped in a single delivery, using the latest delivery date as the reference. If you prefer, you can request a partial delivery, splitting the order into two or ...

    • When will I receive the refund for my returned order?

      Once we have received the product at our warehouse, we will check that everything is in order and that the item has not suffered any damage. After verification, we will process the refund within 3 business days. This timeframe may vary depending on ...