Why haven’t I received all the packages?
In some cases, the courier may make partial deliveries.
If 3 business days have passed since the first delivery and you have not received the remaining packages, please open an issue from your account so we can assist you.
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I haven’t received the order confirmation email
We recommend that you: Check your spam or junk folder. Wait a few minutes. Verify that the email address you provided is correct. If you still have not received it after these checks, please contact customer service
Have you received your order? – Returns and issues
If, upon receiving your order, you find that a product is damaged, missing parts, or you are simply not satisfied and wish to return it, you have 14 consecutive days from the delivery date to request a return or report an issue. Returns due to change ...
What to do when you receive your order
Check: That the products are correct and in good condition. That the packaging shows no visible damage. That the number of packages matches the delivery note.
How to report an issue with my order
f you have not received your order, if any of the purchased items are missing, or if you have received a damaged or incomplete product, please notify us as soon as possible by following the steps below. How to report an issue Log in to your customer ...
When will I receive the refund for my returned order?
Once we have received the product at our warehouse, we will check that everything is in order and that the item has not suffered any damage. After verification, we will process the refund within 3 business days. This timeframe may vary depending on ...