Devoluciones e Incidencias
The courier has not contacted me yet to arrange the collection
From the confirmation of the collection date, collections are usually carried out within a maximum of 5 business days. If this period has passed and you have not yet been contacted, please get in touch with our customer service team.
Can I modify my order after receiving it?
Once the order has been delivered, it cannot be modified. However, you can manage the return through your customer account and place a new order with the items you want.
How can I cancel my order?
You can cancel your entire order as long as it has not yet been shipped. Steps to cancel an order Log in to your customer account or create one if you do not have one yet. Go to the “My Orders” section. Select the order you wish to cancel using the ...
Can I make changes to my order or cancel it before I receive it?
Once an order has been confirmed, it cannot be modified, which means that items cannot be added or replaced. However, you may cancel products or quantities depending on the status of your order: If your order has not yet been shipped: you can cancel ...
Can I request a refund to a different card or payment method?
No, the refund will be made using the same payment method used for the purchase. If everything is in order, we will process the refund within 3 business days. In some cases, this timeframe may vary depending on your bank’s processing times.
When will I receive the refund for my returned order?
Once we have received the product at our warehouse, we will check that everything is in order and that the item has not suffered any damage. After verification, we will process the refund within 3 business days. This timeframe may vary depending on ...
Are returns free of charge?
Returns are free of charge. You will be refunded for the products you return; however, return shipping costs are not refundable and are borne by the customer. If you need more information, please refer to our Terms and Conditions of Sale.
How to request a return
If upon receiving your order you notice that parts are missing or you are simply not satisfied and wish to return it, you have 14 calendar days from the delivery date to request a return or report an issue. Returns due to withdrawal Once you receive ...
How to report an issue with my order
f you have not received your order, if any of the purchased items are missing, or if you have received a damaged or incomplete product, please notify us as soon as possible by following the steps below. How to report an issue Log in to your customer ...