Can I modify my order after receiving it?
Once the order has been delivered, it cannot be modified.
However, you can manage the return through your customer account and place a new order with the items you want.
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Can I modify my billing details?
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How can I obtain the invoice for my order?
The tax invoice will be available in your customer account approximately 48 hours after the order has been processed and shipped from our warehouse. In the meantime, you can also download a proforma invoice for informational purposes. To download it, ...
Have you received your order? – Returns and issues
If, upon receiving your order, you find that a product is damaged, missing parts, or you are simply not satisfied and wish to return it, you have 14 consecutive days from the delivery date to request a return or report an issue. Returns due to change ...
How can I cancel my order?
You can cancel your entire order as long as it has not yet been shipped. Steps to cancel an order Log in to your customer account or create one if you do not have one yet. Go to the “My Orders” section. Select the order you wish to cancel using the ...
How can I cancel my order?
You can cancel your order as long as it has not yet been shipped or, in the case of customised products, as long as production has not started. Steps to cancel an order: Log in to your customer account or create one if you do not have one yet. Go to ...