The courier has not contacted me yet to arrange the collection
From the confirmation of the collection date, collections are usually carried out within a maximum of 5 business days.
If this period has passed and you have not yet been contacted, please get in touch with our customer service team.
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What happens if I’m not at home when my order is delivered?
The courier will contact you via text message or email to arrange a second delivery date.
How to request a return
If upon receiving your order you notice that parts are missing or you are simply not satisfied and wish to return it, you have 14 calendar days from the delivery date to request a return or report an issue. Returns due to withdrawal Once you receive ...
Have you received your order? – Returns and issues
If, upon receiving your order, you find that a product is damaged, missing parts, or you are simply not satisfied and wish to return it, you have 14 consecutive days from the delivery date to request a return or report an issue. Returns due to change ...
Why haven’t I received all the packages?
In some cases, the courier may make partial deliveries. If 3 business days have passed since the first delivery and you have not received the remaining packages, please open an issue from your account so we can assist you.
How can I cancel my order?
You can cancel your entire order as long as it has not yet been shipped. Steps to cancel an order Log in to your customer account or create one if you do not have one yet. Go to the “My Orders” section. Select the order you wish to cancel using the ...