What happens if I’m not at home when my order is delivered?

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• How to check the status of your order

  You can check the status of your order via the online chat by providing the email address used for the purchase and your order number. You can also do it from your account: Log in. Go to “My account”. Access “My orders”. Select the order you want to ...

• Can I modify my order after receiving it?

  Once the order has been delivered, it cannot be modified. However, you can manage the return through your customer account and place a new order with the items you want.

• How can I cancel my order?

  You can cancel your entire order as long as it has not yet been shipped. Steps to cancel an order Log in to your customer account or create one if you do not have one yet. Go to the “My Orders” section. Select the order you wish to cancel using the ...

• How can I cancel my order?

  You can cancel your order as long as it has not yet been shipped or, in the case of customised products, as long as production has not started. Steps to cancel an order: Log in to your customer account or create one if you do not have one yet. Go to ...

• When will I receive my order?

  More than 90% of our products are kept in stock. If the product is available, you will receive it within 48 hours. You will find the estimated delivery date on each product page as well as during the final step of the checkout process. If your cart ...