If upon receiving your order you notice that parts are missing or you are simply not satisfied and wish to return it, you have 14 calendar days from the delivery date to request a return or report an issue.
The cost of return shipping is borne by the customer, and all items must be returned with all parts exactly as received.
If the original packaging is not preserved, the product may suffer depreciation. In addition, if the returned item is not in optimal condition, a minimum refurbishment fee of 20% will be applied and deducted from the refund amount.
Once the product has been received, Officechair365 will proceed with the corresponding refund.
Please check the packaging at the time of delivery and note any visible damage on the delivery note.
If the issue is due to a manufacturing defect, we will replace the product in accordance with our Warranty Policy, at no additional cost.
If you placed your order as a guest, click [here] to request a return.
Go to the “My Orders” section.
Select the relevant order and click “Create issue/return”.
Complete the form indicating the product(s) you wish to return.
You may attach images, choose a preferred collection time slot (if applicable), and add comments.
Once the request has been submitted, our after-sales team will contact you to provide further information.
Collection will be carried out using the same transport service selected at the time of purchase.
After the product has been received and inspected, Officechair365 will process the corresponding refund.
To allow collection, the product must be disassembled, include all accessories, and be packed in its original box or suitable packaging.
* If you purchased as a guest, you will need to create an account linked to the same email address used for the purchase in order to manage the return.