Can I request a modification to an invoice that has already been issued?
If you need to make any changes to an invoice that has already been issued, you can request it via the billing form available in the “My Orders” section.
To do so, log in to your customer account, go to “My Orders”, locate the relevant order, and complete the billing form with the details you would like to appear on your invoice.
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How can I obtain the invoice for my order?
The tax invoice will be available in your customer account approximately 48 hours after the order has been processed and shipped from our warehouse. In the meantime, you can also download a proforma invoice for informational purposes. To download it, ...
How to request a return
If upon receiving your order you notice that parts are missing or you are simply not satisfied and wish to return it, you have 14 calendar days from the delivery date to request a return or report an issue. Returns due to withdrawal Once you receive ...
Can I request a refund to a different card or payment method?
No, the refund will be made using the same payment method used for the purchase. If everything is in order, we will process the refund within 3 business days. In some cases, this timeframe may vary depending on your bank’s processing times.
How can I cancel my order?
You can cancel your entire order as long as it has not yet been shipped. Steps to cancel an order Log in to your customer account or create one if you do not have one yet. Go to the “My Orders” section. Select the order you wish to cancel using the ...
How can I cancel my order?
You can cancel your order as long as it has not yet been shipped or, in the case of customised products, as long as production has not started. Steps to cancel an order: Log in to your customer account or create one if you do not have one yet. Go to ...